UPDATE: Mumbai’s Chhatrapati Shivaji Maharaj International Airport has just announced a comprehensive support plan for passengers stranded due to widespread flight cancellations, particularly affecting IndiGo services. As of October 2023, the airport is implementing urgent measures to alleviate travel disruptions and enhance passenger comfort.
In response to the operational crisis, the airport has rolled out a series of immediate initiatives focused on passenger well-being. Authorities are providing additional seating across both terminals, ensuring that travelers have adequate space to rest amid prolonged waiting times. Stranded passengers are being offered free refreshments to help ease discomfort during these extended delays.
To enhance assistance, the airport has deployed extra duty terminal managers and customer service executives. These staff members are readily available to guide passengers and respond to inquiries swiftly. Additionally, food and beverage outlets are maintaining sufficient stock at reasonable prices, with airport teams closely monitoring to prevent any instances of overcharging.
Communication and information access are prioritized with the establishment of 24-hour help desks throughout the terminals. These desks ensure that passengers receive timely and accurate updates regarding their travel status. Flight Information Display Systems are being regularly updated with real-time data, keeping travelers informed even during slower update periods.
Moreover, a special baggage retrieval taskforce has been formed, involving teams from terminal operations, baggage operations, and IndiGo. This group is dedicated to quickly retrieving and returning checked baggage from canceled flights, minimizing further inconvenience for affected passengers.
As operational challenges continue due to unpredictable flight schedules, the airport has successfully allocated special parking for approximately 25 grounded IndiGo aircraft. Additional traffic marshals are stationed at multi-level car parks and terminal exits to facilitate smooth vehicle flow and enhance passenger movement.
With these urgent measures, Mumbai Airport is striving to provide essential support and maintain a sense of order during this turbulent period for travelers. Authorities are committed to ensuring the best possible experience for those impacted by the ongoing disruptions.
Passengers are encouraged to stay updated through the airport’s official channels and remain in contact with their airlines for the latest information.
