UPDATE: A self-employed father in Bristol is facing a devastating housing crisis as delays extend his wait for a new home to over a year. Sam Marshall, a 35-year-old painter and decorator, is struggling to manage his family’s living situation after purchasing a property in the Highbrook View Phase Two estate, built by Crest Nicholson for Sovereign Housing.
Originally told his home would be ready by January 17, 2025, Marshall has endured a series of setbacks that have left him and his nine-year-old daughter sharing a small room in temporary accommodation since August. The emotional toll is palpable, with Marshall revealing that the uncertainty has caused his daughter significant distress.
“The constant delays and repeated broken promises have been devastating,” Marshall stated. “I have very little confidence in any dates provided. I entered into shared ownership in good faith, and instead, the ongoing failures of both Sovereign Housing and Crest Nicholson have caused extreme emotional, financial, and practical hardship for my family.”
Marshall estimates he has incurred costs totaling £12,300 in rent, £1,225 for storage, and £790 for dog care—all while waiting for his new home. He now faces the prospect of relocating to Wales to live with his parents, a move that would disrupt his daughter’s schooling in north Bristol.
Marshall has been repeatedly assured that the house would be completed soon, yet as of December 3, 2025, he still lacks a confirmed move-in date. “That’s been the hardest part,” he expressed, emphasizing the emotional strain on his daughter. “She’s been crying; she’s really emotional about it.”
The problems with the property appear to stem from unresolved issues related to the garden, according to the latest information from the developers. A spokesperson for Sovereign Housing acknowledged the difficulties Marshall and his family are experiencing. They underscored the importance of ensuring all compliance and safety standards are met before moving in.
“We appreciate how difficult this situation is for the customer and his family,” a Sovereign spokesperson said. “We’re committed to providing good quality homes, and we will not move a customer into a property while outstanding issues remain.”
Marshall, who has been juggling his painting and decorating business while caring for his daughter and dog, is frustrated by the lack of clarity. “I’ve spent so much money on things I shouldn’t have to pay for,” he lamented. “I should be paying off my mortgage instead.”
As this distressing situation unfolds, the local community watches closely, hoping for a swift resolution. With an inspection of the property planned for the end of November, Sovereign Housing promised to keep Marshall updated about any developments.
As of now, the wait continues, and the emotional and financial burden on Marshall and his family grows heavier. The situation highlights the urgent need for accountability from housing developers to ensure families can secure the homes they have worked so hard to obtain.
