URGENT UPDATE: Home Depot is under fire as customers voice their frustrations about persistent service and delivery issues, impacting millions shopping at its 2,300 stores across the United States. Recent reports reveal that a significant number of shoppers have encountered problems with installations, late order fulfillment, and refunds, leading to widespread dissatisfaction.
In a deep dive into customer feedback since December 2025, issues have emerged that are alarming for the retailer, including poor customer service, inaccurate delivery timelines, and complications with the returns process. Many customers express growing frustration as they attempt to navigate these challenges, highlighting a troubling trend in Home Depot’s operational efficiency.
Customers report that delivery delays are rampant, with packages arriving late or even not at all. A significant number have shared their experiences of receiving items ahead of schedule, leading to confusion and inconvenience when no one is available to accept the delivery.
“I ordered a major appliance and it showed up a week late without any notice,”
one frustrated customer said. This sentiment resonates with many, as timely deliveries are crucial for large purchases, especially for those who pay extra for installation services.
Home Depot’s renowned return policy is also facing scrutiny. While the company boasts generous return windows—48 hours for major appliances, 30 days for most other items—customers report inconsistencies in how these policies are applied. Many claim they have been denied returns just outside the designated windows, with insufficient communication from store staff exacerbating the situation.
The customer service experience has been another major point of contention. Shoppers report difficulty in reaching representatives, long hold times, and unhelpful responses when they do get through. One customer described their experience, stating,
“I felt like I was talking to someone who didn’t know the policies at all.”
This disconnect has left many feeling neglected and frustrated.
In addition, issues with inaccurate pricing have emerged. Home Depot’s price-matching policy has been criticized for being misleading, with customers unaware that online and in-store prices can differ significantly. Many have reported being unable to price match items that were not clearly marked, leading to further disappointment.
The emotional toll of these experiences is palpable as customers express feeling overwhelmed by the challenges of obtaining products and services that should be straightforward. As one shopper noted,
“I just wanted to renovate my home, but it feels like a never-ending battle.”
Home Depot is reportedly aware of these ongoing issues and is making concerted efforts to address them in 2026. The company is under pressure to revamp its customer service training and improve delivery logistics, but whether these changes will be effective remains to be seen.
As the situation develops, customers and industry observers alike will be watching closely to see if Home Depot can restore its reputation and provide the service its millions of customers expect. For now, shoppers are advised to proceed with caution and remain vigilant about their purchases and interactions with the retailer.
With customer loyalty hanging in the balance, Home Depot must act swiftly to resolve these pressing concerns. The future of their relationship with consumers may depend on how they respond to this mounting criticism. As of now, shoppers are left hoping for a turnaround that will enhance their shopping experience.
